Support

Get help with Scrub Prep, subscriptions, sign-in, and app troubleshooting.

Need help?

Email us at support@benderapps.dev and describe what's happening — screenshots are always welcome. We read every message.

Common Questions

Is Scrub Prep really free to try?

Yes — your first case preparation, including its Pimp Me and Rapid Fire sessions, is complimentary. A subscription is only required to prepare additional cases.

What's the difference between the Monthly and Every 3 Months plans?

Nothing except billing frequency and price — both unlock identical access to case preparation, Pimp Me, and Rapid Fire. Pick whichever billing period you prefer.

How do I cancel or manage my subscription?

Subscriptions are managed entirely through your Apple Account. Open Settings on your iPhone, tap your name, then Subscriptions, and select Scrub Prep. You can also use "Manage Subscription" in Scrub Prep's About tab, which links directly there.

I resubscribed but the app still says I need to subscribe.

Open the About tab and tap "Restore Purchases." This re-syncs your subscription status from Apple. If it still doesn't reflect correctly after a minute, force-quit and reopen the app, or contact us with the exact error message.

Will I lose access to cases I already prepared if my subscription lapses?

No. Any case you've already generated — along with its Pimp Me and Rapid Fire sessions — stays accessible in the Cases tab. A subscription is only required to prepare a new case.

How do I delete my account or data?

You can delete individual cases yourself in the Cases tab at any time. To delete your entire account and associated data, email us and we'll take care of it.

Troubleshooting

App won't generate a case: check your internet connection and try again; if the case description looks unrecognized, try describing the operation more clearly.
Trouble signing in: use "Forgot password?" on the sign-in screen for email accounts, or try Sign in with Apple if you originally created your account that way.
Subscription not recognized: try "Restore Purchases" in the About tab first.
Something else not working: email us with a screenshot and a short description — the more detail, the faster we can help.

Contact

Still stuck? Email us at support@benderapps.dev.